Bookkeeper/ Medical Receptionist – Medical Aid & Billing Specialist

Job description

Introduction

Are you an organized, empathetic, and detail-oriented professional with a strong understanding of medical aid and insurance processes? Do you excel in a fast-paced, customer-facing environment? Our leading psychology center in Johannesburg West is seeking a highly skilled Receptionist & Administrator to be the welcoming face of our facility, ensuring a seamless experience for our patients from arrival to billing.

This pivotal role requires a unique blend of exceptional administrative skills and a critical ability to navigate medical aid schemes, accurately codify services, and provide precise quotes to patients.

Duties & Responsibilities

Front Desk Management: Greet patients warmly, manage patient flow, answer and direct calls, schedule appointments, and maintain a professional and welcoming reception area.

Patient Registration: Accurately capture patient demographics and medical aid/insurance details.

Medical Aid & Insurance Expertise:

  • Understand various medical aid schemes and rules.
  • Verify patient benefits and eligibility with different medical aids.
  • Interpret and apply correct diagnostic codes (e.g., ICD-10, CPT, NAPPI codes) by referring to our established service-to-code mapping system.
  • Generate accurate quotes for services based on medical aid benefits and applicable codes, clearly explaining patient co-payments or private rates.
  • Billing & Payments: Process payments, issue receipts, and assist with general billing inquiries.
  • Statement and Reconciliation Report: Sent out clients statements on a monthly and Adhoc basis. Prepare monthly reconciliation report on what was billed for the months vs. what was paid by clients and Medical aids.
  • Petty Cash:  Petty cash handling and weekly reconciliations.
  • Medical Aid Rejection codes: Understanding medical aid rejections to make the necessary amendments and resubmission to medical aids and communicate rejection reason to patients.
  • Administrative Support: Maintain patient records, manage filing systems (physical and electronic), handle correspondence and provide general administrative support to the Psychologist.
  • Problem Resolution: Address patient queries and concerns with professionalism and empathy, escalating complex issues when necessary.
  • Communication: Liaise effectively with patients, medical aid companies, and internal staff.

Desired Experience & Qualification

  • Minimum 3-5 years of experience in a medical receptionist, administrative, or billing role within a healthcare environment (e.g., medical practice, hospital, or laboratory).
  • Familiarity and knowledge of Elixir and CGM Systems.
  • Proven, hands-on experience and a strong understanding of medical aid schemes processes, and benefit verification in South Africa.
  • Demonstrable ability to work with medical coding systems (e.g., ICD-10, CPT, NAPPI codes) and apply them accurately to services for quoting purposes.
  • Excellent computer literacy, including proficiency in Microsoft Office Suite (strong excel skills) and ideally experience with medical practice management software.
  • Exceptional verbal and written communication skills in English.
  • Strong interpersonal skills with a patient, empathetic, and professional demeanor.
  • High level of accuracy and attention to detail, especially when handling sensitive patient information and financial data.
  • Ability to multitask and work efficiently.
  • Reliable, punctual, and highly organized.

Salary : Market Related

Email cv to hr@paulsenir.co.za

Office Administrator – Steel Industry

Job Type: Full-time (with a 3-month training period)

Salary: R5,500 during training; R6,500 after successful completion of training

Job Description:

A reputable company specializing in the import and export supply of steel, is seeking an experienced Office Administrator to join our dynamic team. The ideal candidate will have a minimum of 3-4 years of consistent experience in administrative roles, with a strong understanding of office operations, preferably within the steel industry.

 Key Responsibilities:

– Manage daily office functions, including correspondence, filing, and data entry.

– Support the procurement of steel by maintaining supplier records and assisting with order processing.

– Coordinate internal and external communications related to steel supply and logistics.

– Prepare and maintain reports on inventory, shipments, and other administrative tasks.

– Provide comprehensive administrative support to the management team.

– Handle customer inquiries and deliver exceptional service to clients.

– Maintain an organized and efficient office environment.

Qualifications:

– Minimum of 3-4 years of consistent experience in an administrative role; experience in the steel industry is preferred.

– A high school diploma or equivalent; further education in business administration or related fields is advantageous.

– Strong organizational skills with exceptional attention to detail.

– Excellent verbal and written communication skills.

– Proficient in Microsoft Office Suite (Word, Excel, Outlook).

– Ability to work both independently and collaboratively within a team.

– A proactive attitude towards learning and personal development.

Training:

The selected candidate will undergo a structured 3-month training program to develop the necessary skills and knowledge related to office administration in the steel industry. Upon successful completion of the training, the salary will increase to R6,500 per month.

How to Apply:

If you meet the qualifications and are excited about this opportunity, please submit your resume and a cover letter detailing your relevant experience to hr@paulsenir.co.za

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.